Quality & Standards Statement

We at Gardens4YouWales strive for customer satisfaction and ensure all employees provide total quality solutions.  This is supported by key values of:

• Uncompromising in our approach to safety
• Take pride in our work ethics
• Unyielding in our integrity
• Always strive to delight our customers time after time
• Collaborative in our relationship with our customers and everyone we deal with

We at Gardens4YouWales develop processes and management systems to meet the Quality Management requirements of ISO EN 9001.  The processes and management system also incorporates ISO EN 14001 and BS OHSAS 18001 systems.  This helps provide the business with one effective and seamless integrated management system, designed to deliver our contractual and regulatory obligations by complying with relevant legislation and related standards in a safe, environmentally and sustainable manner.

Gardens4YouWales has developed its expertise since its establishment and its aim is to achieve a high standard of service at all times.  We:

• Provide our customers with goods and services to the agreed requirement in accordance with details and price
• Ensure Directors, Management and staff are responsible for Quality control through their Quality Management Systems, seeking improvement by constant review
• Co-ordinate with suppliers and sub-contractors to achieve high standards of expertise
• Provide effective and competent training to assist all personnel in always achieving the high standards required.

The Company is fully committed to achieving customer satisfaction by implementing the business’s quality procedures and materials by providing outstanding service and, product quality will achieve our aims of long-term success and sustained improvements.

All personnel within the Company are responsible and take accountability for the quality and service of work carried.  Gardens4YouWales, have a responsibility for ensuring the quality of their work and that of any persons under their supervision. These responsibilities are defined within the Company procedures.